Can I customise my order?
Yes! All our products are made-to-order based on your customisation. You can add names, messages, logos, or photos depending on the product.
How long will my order take to arrive?
Orders are usually processed within 2–3 working days after confirmation. Delivery time depends on your location, but typically takes 3–5 business days within the UK.
Do you accept returns?
Since our products are customized, we cannot accept returns if you simply change your mind. However:
- If your order arrives damaged, we will replace it or refund you in full after proof of damage.
- If there’s a printing issue, we’ll send you a replacement or refund (excluding postage).
Will the print fade or wash off?
No. Our printing produces permanent, high-quality prints that are resistant to fading, peeling, or washing out. For mugs, they are dishwasher safe, but for best results we recommend hand washing.
Can I bulk order products for events or businesses?
Yes, we offer bulk orders for businesses, events, or special occasions. Please contact us for a custom quote.
What if I enter the wrong customization details?
Please double-check your details before placing your order. If you notice a mistake, contact us immediately. Once printing has started, we cannot make changes or offer refunds for incorrect information provided by the customer.
Which products can be customised?
We currently offer printing on a wide range of items including:
- Mugs
- T-shirts
- Cushions
- Tote bags
- Keyrings
…and more!